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This is a link to an excerpt of chapter 3, but there are links on that page to the PDF or EPUB versions. It was maybe a couple hours of reading for the whole book, and you should read it.
Lots of great takeaways here on running a community well, and how your best efforts may fail.
Includes action steps on what you can do about it as an employee in a tech company, and a short discussion on freedom of speech vs right to safety.
A fascinating, frightening look at moderation on one of the earliest places online that gave users freedom to create their own spaces using the company's infrastructure.
An exploration of the various options for social proof systems (how do people signal "this content is cool?") and the tradeoffs thereof.
